Complaint Services Right at Your Fingertips - Humboldt State Now

Complaint Services Right at Your Fingertips

Humboldt State students, staff and faculty have easy and efficient access to complaint services with the mere click of a button that taps into the official Complaint Resource Guide (PDF) from HSU's Human Resources web page.

Produced in connection with President Richmond’s broad drive to reinforce and streamline diversity and compliance procedures, the Complaint Resources Guide spells out how the university encourages prompt resolution of problems. Ombudspersons provide impartial, confidential and informal support to students, staff and faculty who have conflicts or complaints. Current Ombudspersons are Dr. Scott Paynton (stp3@humboldt.edu), Chair of the Department of Communication, and Dr. Margaret Kelso (mtk3@humboldt.edu), Professor of Theatre, Film and Dance. Student issues and concerns are a key focus.

At Dr. Richmond’s direction, compliance, equity and discrimination complaints are now the province of the Department of Human Resources, aligning HSU with two-thirds of California State University campuses.

As you’ll see in the Complaint Resource Guide, various offices, such as Student Affairs, Academic Personnel Services and Disabled Student Services, as well as Human Resources, provide information and answer questions and concerns. Representatives of those offices are knowledgeable about complaint procedures and will assist parties with understanding their options for conflict and complaint resolution. The guide answers queries about where student, staff and faculty should go on campus (e.g., the Student Disability Resource Center, Judicial Affairs, among others) to secure assistance. Judicial Affairs spells out personal rights, access to services and procedures for resolution and redress.

“The Complaint Resource Guide helps students, faculty and staff find information and assistance, and makes clear that there are more than just one or two resources available,” said Mary Fischer, Director of Human Resources. “Our commitment to prompt resolution of problems is affirmed by the guide, emphasizing that such resources are available to all.”