At the same time, the OIR Group concluded there were broader problems within the department that need to be addressed. These include communication and leadership at all levels, internal division, and organizational dysfunction.
Report of Outcome of Investigation
Based on the findings, the University will be undertaking an effort to address the issues and make improvements. This will be guided by additional outside review as well as leadership from Interim Police Chief Christina Lofthouse. It will take into account recent calls for changes in police practices that are being made across the country, and include implementation of the recommendations of The President’s Task Force on 21st Century Policing, reported to President Barack Obama in May 2015. (See: Pledge from CSU Police Chiefs)
“I see this as an important time and opportunity,” said Vice President for Administration and Finance Doug Dawes, whose areas of responsibility include the police department. “We strive for constant improvement in every process and effort on campus, and the OIR Group uncovered organizational issues within the University Police Department that very much need attention.”
The OIR Group’s investigation involved more than 35 hours of interviews on campus, including every member of the University Police Department. They also conducted reviews of documentary evidence.
In the summary of their findings, OIR Group concluded: “While we found that the UPD generally provides effective public safety services to its academic community, interpersonal conflict and poor communication has created dysfunction from within. Our reporting to the University provided insight into the underpinnings of that conflict so that University leadership could use available tools to remediate and repair that divide and facilitate a climate of effective communication and respect.”
The University contracted with OIR Group following serious allegations about the former Police Chief Donn Peterson and Lieutenant Melissa Hansen, by members of the police department. OIR was asked to look at the allegations as well as any related complaints and matters. While the alleged acts were determined to have either not occurred or to have lacked sufficient corroborative evidence, the months-long process revealed the larger issues that the University is now seeking to address.
“This review has been very revealing and speaks to several areas, at all levels and by all officers, that warrant significant action,” said HSU President Tom Jackson, Jr. “It’s vital that we understand any issues in our police department. I’ve been very clear that I expect to see immediate and clear steps taken to begin resolving these issues.”